Last updated: 19 October 2026
We want you to be happy with every Charge Green product. This policy explains how replacements, refunds and cancellations work for orders placed on chargegreen.in.
1. Replacement for Damaged, Defective or Wrong Items
If your order arrives damaged, defective or different from what you ordered, you can request a replacement within 7 days of delivery.
- Email support@chargegreen.in or WhatsApp +91 77381 56577 with your order number, a short description of the issue and clear photos or an unboxing video.
- The product must be returned with its original box, accessories, manuals and invoice.
- Once our team approves the request, we will arrange a reverse pickup where serviceable, or share return instructions.
- A replacement is shipped after the returned product passes inspection, usually within 3–5 business days of receipt.
If a replacement unit is not available, we will issue a full refund instead.
2. Items Not Eligible
- Change-of-mind returns, or products that work as described.
- Products with physical damage, liquid damage, missing parts or signs of misuse after delivery.
- Requests raised more than 7 days after delivery (defects after this period are covered by our Warranty & Repair Policy).
3. Refunds
- Approved refunds for prepaid orders are made to the original payment method (UPI, card or netbanking) within 5–7 business days of approval.
- For Cash on Delivery orders, refunds are made by bank transfer or UPI to the account details you share with us.
- Shipping charges are refunded only when the return is due to our error (damaged, defective or wrong item).
4. Order Cancellation
- You can cancel an order free of charge before it is dispatched by contacting us with your order number.
- Orders that have already been dispatched cannot be cancelled. You may refuse delivery, but prepaid shipping charges may be deducted from the refund.
- Charge Green may cancel an order if a product is out of stock, the address is not serviceable, or the order appears fraudulent. Any amount paid will be refunded in full.
5. Warranty Claims
Every Charge Green product carries a 1-year warranty from the date of registration. See the Warranty & Repair Policy and register your product.
Contact Us
Charge Green
Shop No. 4, Sara Market, Ground Floor, 16 Global Compound, Sabu Siddik Road, Opp. Manish Market, Mumbai – 400001, Maharashtra, India
Email: support@chargegreen.in
Phone / WhatsApp: +91 77381 56577 (Mon–Sat, 10:00 AM – 7:00 PM IST)
